Privacy Policy
Information Collection
SouthData, Inc.. is the sole owner of the information collected on http://www.southdata.com. SouthData, Inc. collects information from our users at several different points on our Web site. This information will not be sold or exchanged to outside vendors for any reason.
SouthData.com may request information from the user which may require a user to provide such information but not limited to as name, email, shipping and billing addresses as well as financial information like credit card number and expiration date. This information is used for billing and shipping your company documents. If we have trouble processing an order, the information provided is used to contact the user.
User Accounts
Using a unique identifier users can login and view account information. Account information is provided for improve accessibility to the user of their information. Account information is protected using the latest technology in Secure Encryption.
Southdata.com uses the latest technologies to give the user more control over their products and account information. Occasionally Southdata.com automatically sets Cookies and User Sessions to improve the user experience.
Communications
We send all new customers a welcoming email to verify password and username. Customers will receive email notifying them on the status of their order.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
SouthData, Inc. Customer Service Information
customerservice@southdata.com
1-800-549-4722
Sharing Legal Disclaimer
All Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Business Transitions
In the event SouthData, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
Links and third party plug-ins
This Web site contains links to other sites. Please be aware that we, SouthData, Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
SouthData.com offers a user a more advanced product editing experience by using the State-of-the-Art Adobe SVG plug-in. SouthData.com is not responsible for software or Plug-ins acquired via Adobe.com. The plug-in is not necessary to updating product information, however it does allow SouthData.com present the most accurate and highest quality image of the users document.
Surveys & Contests
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
Security
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our account setup or order forms asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility. If users have any questions about the security at our Web site, users can contact customer service.
Deactivating Personal Information
If a user no longer desires our service, we provide a way to deactivate users' personally identifiable information via contacting Customer Support.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
SouthData, Inc.
1401 Boggs Drive
Mount Airy, NC 27030
1-800-549-4722
fax: 336-789-4143