FlexBill® Utility Statements
Maximum flexibility is needed for water and electric premiums, so SouthData’s FlexBill® Utility Statements is the ideal billing choice.
You can vary your messages monthly to promote your products and services – a way to advertise without spending extra money. Meaningful messages to clients increase loyalty and build relationships. Show utility usage in colorful charges that are easier to read and understand. Prevent unnecessary phone calls to your customer service department by answering customer questions right on their billing statements.
- 8.5” x 11” statement, one or multiple pages
- Standard document format or customized
- Include your company’s logo
- Addition of a scanline
- Color bills increase attention and speed payment.
- Add a letter, newsletter or other billing insert to the mailing
FlexBill® Utility eStatements
SouthData’s FlexBill® System arms you with all the ammunition you need to efficiently and effectively distribute Utility bills. Give your residents the opportunity to tell you how they would like to receive full-color bills via mail or email. It’s an eco-friendly alternative and allows you to reduce postage and mailing costs. After residents receive their first printed statements in the mail, they have the option to register for eStatements.
Plus, with SouthData’s backup delivery feature, you don’t have to worry about electronic delivery failures or forgotten emails. If the eStatement isn’t viewed within a time specified by you, SouthData will send a paper statement. SouthData will also send a paper statement if the email delivery fails because of a bad email address.
- Offers choice of two delivery methods – mail or email
- Reduces postage and mailing costs
- Residents view their current statement and a 6-month history
- Residents may change their delivery method at any time
Include a QR Code or Quick Response Code on your Utility statements. Smartphone users scan the QR code with an app on their phone. The QR Code can take them directly to your website. QR Codes give your residents quicker access to the information provided on your website.
Easy Storage and Retrieval
Access your residents’ current and past FlexBill® Utility Statements with SouthData’s SecureArchive®. SecureArchive® is an online archival and retrieval system that allows your customer service representatives to view the exact statement the residents have received. SecureArchive® eliminates guesswork, phone hold time and call backs.
As your trusted outsource, we can save you valuable time, energy and money in the process. No expensive equipment to buy and maintain. No inventories to stock. No periodic slow-downs as people are recruited from other areas to help with printing and mailing. Even if you’re already outsourcing this task, it pays to look into the SouthData advantage to consolidate all your billing and imaging.
We are a full service mailer — our SignatureMail® can take care of United States Postal Service address updates as your mail is being processed. SouthData’s SecureArchive® can help you better serve your customers by providing an online document library of your FlexBill® documents for fast retrieval and quick answers to customer questions.