Meet Andrew Blood, SouthData’s Southeast Region District Manager.

With SouthData’s secure return mail processing, you won’t have to touch a piece of undeliverable mail again.

Looking for a simple, convenient way to electronically bill your residents? Introducing the SouthData Resident Billing Portal.

Alicia Nichols Easter is the Director of Client Support Services at SouthData. She's been with the company for 23 years. Alicia took some time to talk about what her role encompasses, the best piece of advice she's ever been given, and the one thing that would surprise her co-workers to know about her. 

SouthData has always prided itself on setting a high benchmark for quality customer service. Part of that process is identifying where we can improve and then making adjustments that push us forward as a company. That’s why we’re excited to announce some changes we recently made to our HOA Customer Service Division. Here’s what the model looks like now.

Lora Southard is the Vice President of Sales for HOA, Government and Utilities Markets at SouthData, Inc.  She’s in her 13th year with SDI, and here she talks about growing with the company, her proudest accomplishment thus far, and what she’s most excited about looking ahead. She also reveals what she looks for in a new hire and—get ready, locals—her favorite spot to eat in Mt. Airy.

Look for new way's to send the message, deliver better customer service, and increase your revenue. 

The United States Postal Service recently released their 2016 Household Diary Study, which, since 1987, has set out to collect data on household use of mail and how that use evolves over time. The survey “collects household information on demographics, lifestyle, attitudes toward mail and advertising, bill payment behavior, and use of the Internet and other information technologies.” It’s a long, comprehensive, and interesting (really!) document. We pulled three facts worth noting about transactions mail.

Working with clients on their critical communication needs means we get insight into how different types of companies transmit information and which methods prove most effective for them. Here are some general observations that apply to anyone trying to create a better customer experience.

Summer brings so much possibility: Long days by the pool, drives to the beach, and better looking invoices.Now is an ideal time to update your invoice package, whether you use electronic billing services or print and mail. Ideally, the refresh would accomplish three things:1. Present a more polished, modern look for your company.2. Tighten up the organization of the invoice’s elements, and perhaps even incorporate some targeted messaging.3. Improve customer response time. (Translation: Increase your cash flow.)The SouthData design team understands the balance between creativity and clarity when making this kind of change. By incorporating color, improving image quality, and drawing the eye to neatly organized sections, your invoice can help streamline your branding and provide clarity for your customers simultaneously. It’s refreshing for everyone.Interested in this for your business? Contact us.