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SouthData Spotlight: Alicia Nichols Easter

SouthData Spotlight: Alicia Nichols Easter

Jun 07 2018

Alicia Nichols Easter is the Director of Client Support Services at SouthData. She's been with the company for 23 years. Alicia took some time to talk about what her job encompasses, the best piece of advice she's ever been given, and the one bit of trivia about her that would surprise her co-workers. 

Describe your role at SouthData.

I was hired as a Cobol programmer, but due to the HOA [Home Owners Association] market, I learned the ins and outs of processing data the SouthData way. So, over the years, even though I was programming, I still did support for other employees and clients. In that regard, I guess when SouthData created this position, I kind of just fell into it. Client Support takes care of the issues that can be resolved without IT involvement, and most client specific requests are programmed by the Client Support team.

What drew you to SouthData initially, and what has kept you here?

To be honest, I interviewed with SouthData at the request of my college professors. I knew the position was for a C# programmer, and I didn’t particularly like C#, but thought I could use the interviewing experience. Well, you can see the outcome of the interview. What has kept me here is the camaraderie of the employees, the feeling of family, the ability to be able to go to upper management and say whatever is bothering you and knowing they are listening, and, if of a personal nature, it will go no further.

What’s been one of your proudest moments at the company?

I was told once that my attitude and approach to situations changed their perception of life’s curve balls.

What’s the best piece of advice you’ve ever been given?

Be honest in everything you do, and always be yourself. 

What’s a hobby or interest of yours that would surprise your coworkers?

Maybe that I love horses and have always wanted to own one so that I could ride whenever I wanted.

What would be the title of your autobiography?

The Potter’s Clay.