OSG

Careers

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Equal Employment Opportunity

SouthData, an OSG company, is proud to be an equal opportunity employer. Employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. We encourage all qualified candidates to apply.

SouthData is a national, full-service document management provider specializing in electronic and paper-based billing, high quality variable printing, distribution and mail services, electronic and paper-based storage, document scanning and computer services. As a division of OSG, SouthData offers a wide range of products and services for a variety of industries designed to help clients achieve more efficient billing methods and document management strategies.



Account Specialist

Location: Mt. Airy, NC

Due to business growth, SouthData is looking for an Account Specialist to join our Account Management team.

What you'll do:  
  • Ensure client loyalty and commitment by meeting and exceeding client needs for service and products in a timely manner.
  • Provide end to end service for client issues, ensuring satisfactory resolution of problems.
  • Educate clients on the use of the company website and respond to questions and concerns related to existing products and services.
  • Act as a liaison between the sales team and all internal departments.
What you'll bring to the table:
  • High school diploma required; associates degree preferred
  • Customer service/client relations experience
  • Excellent verbal and written communication skills
  • Great active listening skills and the ability to quickly build rapport
  • Strong organizational skills and detail orientation
  • Demonstrated proficiency using MS Office

Client Care Supervisor

Location: Mt. Airy, NC

We are looking for a talented Client Care Supervisor to lead our Customer Care Specialist team in providing seamless end to end client service and support.

What you'll do:  
  • Ensure client loyalty and commitment by meeting and exceeding clients’ daily needs
  • Direct Customer Care Specialists assigned to provide client service and support
  • Educate clients on the use of the company website and client portals
  • Act as a liaison between Account Managers and all internal departments
  • Provide client support for existing products and services, addressing any questions and concerns
What you'll bring to the table:

Associates Degree or above in business administration or a related field strongly preferred

2+ years of customer service/client relations' experience with demonstrated experience in:

  • Leading others and/or directing work
  • Creating written communications for clients
  • Proficient use of MS Office
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No matter where you are in your career, you will find plenty of room for growth here.

SouthData is a fast-moving company with nice people, solid values, excellent compensation packages and great clients. And of course, when you join SouthData, you'll get a chance to maintain the hometown values that are often missing from the typical, urban high-tech settings.

Sound worth exploring? Check out the opportunities. But if you don't see anything that's "you" send us your resume anyway. We're always looking for more bright, hard-working, dedicated, congenial people who take pride in their work and are eager to help us grow.

Email to: hr4@osgbilling.com.
Fax to: (336) 789-4143
Mail to:
Human Resources
201 Technology Lane
Mount Airy, NC 27030