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Equal Employment Opportunity

SouthData, an OSG company, is proud to be an equal opportunity employer. Employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. We encourage all qualified candidates to apply.

SouthData is a national, full-service document management provider specializing in electronic and paper-based billing, high quality variable printing, distribution and mail services, electronic and paper-based storage, document scanning and computer services. As a division of OSG, SouthData offers a wide range of products and services for a variety of industries designed to help clients achieve more efficient billing methods and document management strategies.


Technical Support Specialist - Part Time

Location: Mt. Airy, NC

Great part-time opportunity!

We are looking for a part time weekend Technical Support Specialist to answer client calls and assist in resolving issues.

What you'll do:  
  • Perform system installation and setup for desktop workstations
  • Troubleshoot, diagnose, and repair, or have repaired by vendors, computer hardware
  • Troubleshoot, diagnose and recommend corrective actions for internal software applications
  • Evaluate expansions or enhancements by studying work load and capacity of computer system
  • Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
  • Respond quickly and accurately to work requests using proper procedures
  • Notify appropriate internal and external managers of relevant technical problems 
  • Provide emergency support after normal work hours as required
  • Assist with seasonal demands in SouthData order processing
  • Manage internal and external client backup processes
  • Install updates to client’s software as required to maintain compliance 
  • Track and delegate technical support software tickets, as well as report trends about them
  • Other duties as assigned
What you'll bring to the table:
  • Remote support skills are advisable for this position in order to assist customers over the phone 
  • Must have excellent written and verbal communication skills
  • Experience with Windows Server 2008-2016 – including patching, monitoring and problem resolution
  • Experience with Windows Desktop Operating Systems and Windows 7- 10 including patches and problem resolution
  • Associates Degree in technical field or equivalent  education and experience

Account Specialist

Location: Mt. Airy, NC

Due to business growth, SouthData is looking for an Account Specialist to join our Account Management team.

What you'll do:  
  • Ensure client loyalty and commitment by meeting and exceeding client needs for service and products in a timely manner.
  • Provide end to end service for client issues, ensuring satisfactory resolution of problems.
  • Educate clients on the use of the company website and respond to questions and concerns related to existing products and services.
  • Act as a liaison between the sales team and all internal departments.
What you'll bring to the table:
  • High school diploma required; associates degree preferred
  • Customer service/client relations experience
  • Excellent verbal and written communication skills
  • Great active listening skills and the ability to quickly build rapport
  • Strong organizational skills and detail orientation
  • Demonstrated proficiency using MS Office

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No matter where you are in your career, you will find plenty of room for growth here.

SouthData is a fast-moving company with nice people, solid values, excellent compensation packages and great clients. And of course, when you join SouthData, you'll get a chance to maintain the hometown values that are often missing from the typical, urban high-tech settings.

Sound worth exploring? Check out the opportunities. But if you don't see anything that's "you" send us your resume anyway. We're always looking for more bright, hard-working, dedicated, congenial people who take pride in their work and are eager to help us grow.

Email to: hr4@osgbilling.com.
Fax to: (336) 789-4143
Mail to:
Human Resources
201 Technology Lane
Mount Airy, NC 27030