OSG

Interactive Voice Response (IVR)

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SouthData’s IVR solution provides your customers with real-time notifications and access to their accounts. The phone-based system enables customers to quickly hear account information and make payments through a series of phone key selections and voice prompts.

With SouthData’s IVR tool, you also have the ability to make proactive, past due reminder calls to delinquent accounts. These outbound notifications are a great communication alternative to print and mail. Rather than sending a late notice via mail, outbound notifications enable you to send payment reminders via phone without spending extra postage or utilizing extra staff.

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Interactive voice response